Bluetooth Stereo Headset Beanie

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@grabbitgear.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@grabbitgear.com. 

When will my order be processed?

We process orders between Monday and Friday. Orders are typically processed within 3–5 business days from the order date and shipped the next day after processing. Please note that we do not ship on weekends.

During holiday periods or sale seasons, processing may take longer. Orders shipped to Australia generally arrive within 5–12 business days, depending on distance and customs clearance.

If you need to change or cancel your order, please contact us immediately. Once an order has been processed, no changes can be made.

Why am I receiving my items in separate packages?

It is normal for items to arrive in separate packages. To provide you with the fastest shipping times, our products are stored in different warehouses.

Please note: Shipping times exclude clearance/customs delays.

Will I be charged customs and taxes?

The prices displayed on our site are tax-free in AUD, which means you may be responsible for paying duties and taxes upon receiving your order.

These fees are determined by your local customs office and must be paid by the recipient. We are not responsible for delays caused by customs. For details about potential charges, please contact your local customs authority.

Tracking your package:

Once your order has shipped you will receive an email from us with a tracking number and link to track your order. Please navigate to our tracking page.